Frequently Asked Questions

Portable AC Lease — Customer FAQ

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Is this a lease-to-buy or lease-to-own program?

No. This is a straightforward month-to-month portable AC rental with a 3-month minimum. Your monthly payments are rent — they do not build toward ownership and do not commit you to anything beyond the current term. At the end of your term, simply return the unit or keep renting at a lower hold-over rate. Nothing is automatic.

Howdoes pricing work?

• Your first month's lease rate

• A refundable security deposit
(returned after your 3-month term is completed in good standing)

• A one-time delivery fee
(waived with code WELCOME2026)

After that, we bill your card on
file automatically each month for the lease rate only. No surprises.

What's the process from order to return?

Order online → We ship your unit via UPS (a few business days from our CA or TX warehouse) → Arrives ready to use → We email you a copy of your signed lease for your records → We bill monthly → Email us when you're done → We send a prepaid UPS return label → Drop it at any UPS store → We pause billing once UPS scans the package.

Will you keep my deposit if parts are missing or there'snormal wear?

No. We only hold deposits for damage clearly beyond normal use. Missing accessories and everyday wear don't count. Every unit also comes with our full operational warranty — if anything stops working during your lease, contact us and we'll send a replacement fast.

What condition are the units in?

Every unit is inspected and tested before we ship it. These are closeout and return-inventory models from top brands (Midea, Vissani, Toshiba), so some may show light cosmetic wear — but all are confirmed fully functional before leaving our warehouse.

What happens at the end of my 3 months?

You have two options: return the unit (we send you a prepaid UPS label) or keep renting month-to-month at our lower hold-over rate. We'll follow up near the end of your term with details. Nothing switches automatically.

What is the hold-over rate?

If you don't return the unit after month 3, your lease continues month-to-month at a lower hold-over rate — no action needed on your end. No return fee applies while you're actively on hold-over. The return fee only applies when you send the unit back.

What states do you serve?

We currently lease in: CA, AZ, NV, OR, CO, NM, TX, OK, LA, GA, FL, NY, and NJ.

How do I return the unit?

Email us to request your prepaid UPS return label. Drop the unit at any UPS location. Once UPS scans the package, your subscription pauses and your deposit refund is initiated — no need to wait for us to receive it.

What if I need to cancel early?

Our lease has a 3-month minimum term. Early returns before completing 3 months are subject to an early termination fee as outlined in your lease agreement. If you're unsure whether leasing is right for you, feel free to contact us before signing up.